Refunds & purchase support

Updated 17 September 2026

Ordlek is in development. Public play and purchases are not open yet. These pages describe the current preview and planned early-access offer.

No purchases are open yet

This preview does not take payments or preorders. The information below explains the planned support process when early-access sales open.

If something goes wrong

Email martinkontakter@gmail.com with your order reference, purchase email and a short explanation. Do not send payment-card details or passwords. For checkout, receipt or billing questions, you can also contact support@polar.sh.

Refund requests will be reviewed with Polar under applicable consumer law and its Buyer Terms, including cases where the product was not delivered, access does not work, or a charge is incorrect. Your statutory rights, including any applicable withdrawal rights, are not excluded. No additional voluntary money-back period has been announced for this preview.

What a refund changes in the game

A full refund removes the paid access associated with that purchase. If you have no other valid Ordlek purchase, it also resets your game progress. A partial refund keeps access and progress. Please contact Martin about any progress you need help with before requesting a full refund.

Restoring a purchase

Use the same account you purchased with and choose Restore purchase in the game. If payment succeeded but access has not appeared, contact support with your order reference instead of buying again.