Refunds & purchase support

Updated 17 September 2026

Ordlek is in early access and is still being developed. These pages describe the game, purchases and your rights.

72-hour money-back guarantee

Try Ordlek for 72 hours, risk-free. If you’re unhappy, request a full refund within 72 hours of your completed purchase. No explanation is needed, even if you have already played.

Email martin@norwegian.app with your order reference and purchase email so we can find the payment. The deadline is for sending your request, not for the refund to reach your bank. Do not send payment-card details or passwords.

After 72 hours

Outside this guarantee, we do not offer voluntary refunds simply because you change your mind. Your statutory consumer rights, including any applicable withdrawal rights and remedies for faulty or undelivered products, remain unaffected. The 72-hour guarantee does not shorten those rights.

If access does not work, a charge is incorrect, or something else has gone wrong, contact Martin for help. Polar processes payments as merchant of record and may also issue refunds under its Buyer Terms and applicable law. For checkout, receipt or billing questions, you can contact support@polar.sh.

If Ordlek permanently shuts down

If we permanently end the Ordlek service, we will arrange full refunds for purchases completed in the 30 days before the service ends, without requiring a request. Purchases already fully refunded will not be refunded twice. Any additional rights you have under applicable law remain unaffected.

How refunds are processed

Refunds are processed through Polar to the original payment method. Your bank or payment provider determines when the money appears. The 72-hour guarantee provides a full refund.

What a refund changes in the game

A full refund removes the paid access associated with that purchase. If you have no other valid Ordlek purchase, it also resets your game progress. Please contact Martin about any progress you need help with before requesting a full refund.

Restoring a purchase

Use the same account you purchased with and choose Restore purchase in the game. If payment succeeded but access has not appeared, contact support with your order reference instead of buying again.